About Us

We deliver safe, reliable, and efficient services.

WHO WE ARE

Committed to serving those who call our community home.

From humble beginnings in 1945 with one service and eight full-time employees to four departments, five services, and 57 full-time employees. 

Over 75 years later, our work still enhances modern life and drives local economic development. 

Our Leadership Team

Service is at the center of all we do. In addition to the essential services we provide, it’s our goal to serve our co-workers, customers, and community with a service-oriented heart.

Our Board of Directors

Tom D. Harris, Chairman
Russell D. Brackins, Member
D. Scott Charles, Member
Gary Chandler, Member
B. Kevin Horton, Member

Our Senior Leaders

Lee H. Brown,
President and CEO

Kip Lemmon,
Director of Construction and Maintenance

Jason Foster,
Director of Water and Wastewater

John Fredericks,
Director of Erwin Fiber and IT

Jo Cole,
Director of Office Services

James Mumpower,
Director of Finance & Accounting

Noe’l Slagle,
Executive Assistant

Doug Shults,
Legal Counsel

 

Our Supervisors

Jason Byrd,
Wastewater Treatment Supervisor

Clay Hepburn,
Water Treatment Supervisor

Chuck Edney,
Water Crew Foreman

Greg Helton,
Electric Crew Foreman

Craig Buchanan,
Fiber Crew Foreman

Our Mission, Vision, and Values

Service is at the center of all we do. 

values

Mission

Making a difference through safe, reliable, and efficient service.

values

Vision

Building a brighter future for our community.

values

Values

Safety | Efficiency| Reliability| Vision| Integrity| Collaboration| Excellence

Erwin Utilities’ Story

Over 75 years of history

^
1945

The Town of Erwin purchased the electric system from TVA on June 29. The system was named Erwin Electric System. One week later, The Board of Public Utilities was created by the Town of Erwin.

^
1946

The Erwin Water Company was purchased from Jesse B. Brown in September. At this point, the name was changed to Erwin Utilities.

^
1956

New building was constructed at current location.

^
1962

The Town of Erwin turned over the wastewater system to Erwin Utilities.

^
1975-1976

Henry L. Reeves retired as Manager, and Howard C. Brown was named General Manager.

^
1980

The first computer system was installed for customer information and billing.

^
1996

The Unicoi Substation was constructed and energized.

^
2006

Howard C. Brown retired as General Manager. Lee H. Brown named General Manager.

^
2011

ESRI GIS mapping conversion allowed for greater partnerships within Unicoi County.

^
2012

Construction on a fiber backbone began in an effort to enhance internal technologies and connect the Unicoi Conty School System.

^
2014-2015

The Board of Public Utilities approved the pilot phase of a fiber-to-the-home project in August known as Erwin Fiber. The first Erwin Fiber customer was connected in January 2015.

^
2016-2017

The 1,000th Erwin Fiber customer was connected in July.

^
2019

Erwin Utilities completed the transition to become Erwin Utilities Authority.

^
2020

The 3,000th Erwin Fiber customer was connected in April.

^
2021

Surpassed 4,000 Erwin Fiber customers in November.

^
2022

Surpassed 4,500 Erwin Fiber customers in December.

^
2024

The 5,000th customer was connected in March.

^
September 27, 2024

Erwin Utilities’ electric, water, wastewater, and broadband fiber infrastructure was severely damaged due to flooding from Hurricane Helene. Both residential and commercial customers experienced extensive damage with 145 residential service locations and 31 business service locations being affected.  In the coming weeks, crews worked tirelessly to restore all essential services to customers. 

  • Electric: By October 8, power had been restored to 99% of customers who were able to reconnect. The electric crew was joined by 29 additional lineman from other utilities to assist in restoration efforts. 
  • Water: On September 29, a boil water advisory was issued. By September 30, water had been restored to all customers outside the flood affected areas. On October 2, the temporary water line across Jackson Love Bridge was installed. On October 6, the boil water advisory was lifted for all customers. By October 8, water had been restored to all customers that were able to connect. Water treatment operations were not affected by the disaster.
  • Wastewater:  The Wastewater Treatment Plant (WWTP) was completely covered in silt and water. By September 28 disinfection had been reestablished. The first three weeks after the flood were spent digging out the plant. By the third week of October, partial wastewater treatment was back in operation. By the third week of November, wastewater treatment had been restored with temporary modifications. The full permanent restoration of wastewater treatment will continue for many months and/or years. On November 22, the emergency water and sewer bypass lines and pump station became online which reconnected the South end of the county back to the WWTP. In early December, restoration and renovation of the WWTP Office and Water Laboratory commenced with the expectation of having it back in operation as early as March 2025.
  • Boardband/Fiber:  The fiber crew was joined by contractors to assist with restoration. 
^
2024

A public meeting was held on Dec. 16 for community members to express their position on fluoridation. The Erwin Utilities Board of Directors voted to cease fluoridation of the potable water supply during the public meeting.

^
2025

Erwin Utilities ceased fluoridation of potable water supply on January 1.

Erwin Fiber Celebrates 10 years in March.

Erwin Utilities celebrates 80 years of service on June 29.

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